At Naturetrek we protect your money in two vital ways:
1. We hold an Air Travel Organiser's Licence (ATOL licence number 2962) granted by the Civil Aviation Authority. All the flights and flight-inclusive holidays on this website are financially protected by the ATOL scheme. When you pay you will be supplied with an ATOL Certificate. Please ask for it and check to ensure that everything you booked (flights, hotels and other services) is listed on it. Please see our booking conditions for further information or for more information about financial protection and the ATOL Certificate go to: www.atol.org.uk/ATOLCertificate
2. We are a fully bonded member of The Association of Independent Tour Operators (AITO).
3. We are a fully bonded member of The Association of Bonded Travel Organisers Trust (ABTOT).
Naturetrek & Your Financial Protection
Protecting your money is our priority
Your financial security is very important to us. We guarantee the protection of all payments made to us for your holiday – from your initial deposit to full payment.
Why book with a fully licensed & bonded operator?
Naturetrek is a fully licensed and bonded tour operator. By booking with Naturetrek it means that, in the unlikely event of our insolvency, the CAA will ensure you are not stranded abroad, and will arrange to refund any money you have paid to us for advance booking. The CAA guarantees the protection of all payments made to us for your holiday, provided a flight is included as part of the package.
If I book a Naturetrek holiday that does not include a flight, is my money still protected?
Yes. All Naturetrek's flightless holidays are protected by an AiTO Trust bond.
What are the risks if I do not book through a fully licensed and bonded tour operator?
People who do not book through a fully licensed and bonded tour operator, and who choose to book their own flights and/or holiday accommodation, for example, online, are not financially protected – they risk losing some or all of their money or of being stranded abroad without access to funds. In 2008 alone, over 25 airlines failed, causing chaos and huge financial losses for holidaymakers who had not booked through fully licensed and bonded tour operators.
Further information about financial protection
Please visit the CAA website for further information about financial protection.
In the event of our financial failure before departure, all monies paid, except insurance premiums, will be refunded. If failure occurred whilst you were on your holiday, the CAA would pay for any necessary arrangements to continue your planned holiday, and repatriate you to the UK.
Both Naturetrek's CAA ATOL licence and membership of AiTO also mean that our accounts are subject to regular and stringent independent scrutiny.
The air-inclusive holidays we arrange are ATOL protected, provided that either the person who pays for the booking is present in the UK when the booking is made or the first leg of any flight or flights we arrange for you commences in the UK.